Before You Call

Before you contact the office or doctor on call, the following information should be ready:

• Are you certain your pharmacist is on duty?  Please be sure before calling us.
• Pharmacy phone number (see our list)
• Patient allergies
• Patient weight
• Names and doses of current medications, and names of any antibiotics recently used.
• Disable any telephone privacy management settings so we can get through.
• If an adult is ill, let that person talk to the doctor if at all possible, as he or sheis best able to answer questions.  If it is an infant, be ready to place the childdown. Crying into the phone makes conversation difficult and hard for you toremember the advice given.
• Have a pencil and paper available to write down the directions given.
• Our phone number is (630) 232-1818.
• After hours, the answering service number is (630) 208-4234.